NHTSA Complaint #11473902 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11473902
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	June 23, 2022
Date Filed	July 14, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The engine was consuming a lot of oil. Lost 2-3 quarts in between oil changes. Kia did an oil consumption test and supposedly fixed the problem by cleaning out the gaskets. Kia told me that if this did not fix the problem they may need to replace the engine. I was told that the cleaning fixed the oil problem. Few months after, car started to loose oil again. Almost dry on oil change. Way before an oil change was due, car engine started shaking on the Highway. Brought it to closest oil changed shop and oil was completely dry. Mechanics at Kia told me that it was the spark plug. After they fixed the spark plug, they told me that there was a dead cylinder misfire and an internal engine failure. Since car had 72000 miles. It was not under warranty anymore. Engine needs to be replaced. Kia is not covering it.

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