NHTSA Complaint #11473862 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 35 MPH, a low coolant warning message appeared on the instrument panel. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective water pump. The dealer was then notified of the failure where they acknowledge that the failure was common with her model vehicle. The contact was then provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.