NHTSA Complaint #11473684 — 2015 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11473684
Vehicle	2015 FORD FLEX
Component	STEERING
Date of Incident	July 1, 2022
Date Filed	July 13, 2022
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The contact owns a 2015 Ford Flex. The contact stated that after restarting the vehicle, the "Steering Assist" and "Advance Track" messages were displayed and the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 80,000.

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