NHTSA Complaint #11473602 — 2014 HYUNDAI SONATA

The contact owns a 2014 Hyundai Sonata. The contact stated that after refueling her vehicle, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact attempted to restart the vehicle but the vehicle failed to restart. She initially towed the vehicle to her home and the next day to her father's home. Her father replaced the starter but that failed to repair the vehicle; the vehicle was then towed to the dealer where they discovered sludge in the engine. The dealer requested oil change service receipts, which the contact provided; however, the dealer declined to repair the vehicle under warranty. The manufacturer was also notified of the failure but sided with the dealer on the decision to not repair the vehicle. The vehicle was not repaired. The failure mileage was approximately 70,000.