NHTSA Complaint #11473450 — 2017 FORD ESCAPE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11473450
Vehicle 2017 FORD ESCAPE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I bought this car with only about 6000 miles and at about 108,000 the gears started giving issues and basically it stopped engaging and had to be towed to Folsom Ford dealership. It was then diagnosed to having issue with the transmission and I was quoted that labor charge ONLY will be $5000.00. Since it was too much I shopped around and decided to tow it to another garage where it was completed for $4141.00 with everything included. Now this morning I received a recall notice confirming issue in transmission and FYI it was a big risk when in a busy freeway (I-5 North) just before Sacramento Airport my vehicle just stopped and had to push my car on the side of the freeway, and anyone could have hit but thank god I came out safe. I would really appreciate if FORD can refund/reimburse whatever I paid to get this fixed and on top of this I paid about $600.00 to get a rental to go to my work. I am attaching herewith all relevant invoices and receipts:

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