NHTSA Complaint #11473448 — 2016 JEEP COMPASS

The contact owns a 2016 Jeep Compass. The contact stated while driving 25 MPH and attempting to accelerate, the vehicle failed to respond, lost motive power, and stalled. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to retrieve a fault code. The contact explained to the dealer that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) but the dealer stated that the VIN was not included in the recall. The manufacturer was contacted and stated that there was nothing that they could do because the vehicle was not under recall and referred the contact to the NHTSA for assistance. The failure mileage was 59,000.