NHTSA Complaint #11473354 — 2020 SUBARU ASCENT

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11473354
Vehicle	2020 SUBARU ASCENT
Component	UNKNOWN OR OTHER
Date of Incident	June 27, 2022
Date Filed	July 11, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The windshield is fragile- there have been 2 broken windshields in the last 3 months- one from a minor ding and one that is not confirmed as to why the crack started (dealer says a ding- we did not hear or see a ding prior to the crack popping into place as we were driving). In both cases the cracks extended to over 50% of the windshield rapidly and suddenly while driving. The sudden nature and force/sound of the cracking causes distracted driving and creates panic in the car. Both windshields have been replace so inspection is not available. The problem has been reported to the dealer and replaced by the dealer. There were no symptoms or warning of the cracks- I have never seen windshields be destroyed so easily.

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