NHTSA Complaint #11473290 — 2015 KIA SPORTAGE

The contact's husband owns a 2015 Kia Sportage. The contact stated that while her husband was driving 25 MPH, the engine seized while driving down an incline with the check engine warning light illuminated. Due to the failure, the contact had the vehicle towed to an independent mechanic who informed her that the failure was a known issue and referred her to a dealer for assistance. The vehicle was then towed to a dealer and the contact was informed that since her husband was not the original owner, they would not service the vehicle. The contact sent multiple documents confirming that her husband was the original owner as well as several service documents but had not received a response from the dealer. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired and remained at the dealer. The failure mileage was approximately 98,000.