NHTSA Complaint #11473229 — 2014 HONDA ACCORD

What component or system failed or malfunctioned, and is it available for inspection upon request? Computer System Firmware, available for inspection, currently at dealership. How was your safety or the safety of others put at risk? Multiple dashboard functions not functioning at random. Appears related to a firmware update provided under another recall (Bulletin 15-055:6ZS00EPS Software Update). It is suspected due to timing of incident onset, beginning the day after service. Firmware was installed by dealership service dept. It is unknown at this time all of the buttons affected. Since buttons on steering wheel are affected, and cruise control is also located there, this could pose a severe hazard if cruise control does not respond to a disable request. Cell Phone, radio, display change functions do not work from dashboard. There was a follow up software update (on same EPS system) performed by dealership on June 30, 2020 that improved condition for one day, returning to same issues on the 2nd drive. Details of this update: previous version: 39990-T2F-A010 Update program: 39990-T2F-A020 program part number: 39990-T2F-3050-M1in control module 39980-T2F-A014 Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Jim at the dealership confirmed the issue within 30 seconds of his investigation. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, dealership service center. Will be at dealership 2022-07-11 to 2022-07-15 (estimated) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No prior indication until a dashboard function is used. First appeared 2022-05-17