NHTSA Complaint #11473143 — 2017 CHRYSLER PACIFICA

I purchased this pre-owned vehicle back in Feb 2022. A few weeks ago, I noticed the steering of my vehicle requiring more effort to turn back straight once I was driving with the curve of the road. One day when I was turning my vehicle off. A warning message came up, to "Service Shifter". However, it came up once and never returned. I had it checked at Auto zone. They did not show any errors or issues. When I went to check the power steering fluid, I realized that it does not have fluid. But, instead some electric power steering system (not a fan). When I am the steering wheel sticks, when following the curve of the road, instead of the wheel returning to the center on its own. The steering sticks and I have to use extra effort to have the steering wheel return straight when needed. This is very concerning due to the safety associated with crossing other lanes unintentionally. This is putting myself at risks and other drivers on the road at risk, if my steering system is not functioning properly. I believe this is a major safety defect and should have a recall to be fixed. This steering issue happens regularly now when I am driving around curves.