NHTSA Complaint #11473046 — 2019 FORD EDGE WHEELS

Complaint Details

ODI Number	11473046
Vehicle	2019 FORD EDGE
Component	WHEELS
Date of Incident	July 9, 2022
Date Filed	July 9, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Went to Stevens 112 Ford for Oil Change and “The Works”. Service man came out to tell me the lug nuts were swollen and they couldn’t rotate tires without destroying the lug nuts. It was advised to me, it would cost me $519.00 plus tax to replace the lug nuts. I advised the service man not to perform the task, as I was not getting billed that exorbitant charge for lug nuts that are not very old. There is obviously something terribly wrong with the way these lug nuts are designed and manufactured. I have never experienced this type of issue in the past on any of my Ford vehicles. FORD NEEDS TO SERIOUSLY CONSIDER THIS ISSUE AND RECALL THE PRODUCT.

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