NHTSA Complaint #11594138 — 2019 FORD EDGE WHEELS

Complaint Details

ODI Number	11594138
Vehicle	2019 FORD EDGE
Component	WHEELS
Date of Incident	June 11, 2024
Date Filed	June 13, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I took my 2019 Ford Edge Titanium in for an oil change and tire rotation. Ford would not do a tire rotation because of the swollen lug nuts. What? 5000 miles earlier I brought the vehicle in, and Nothing was said about swollen lug nuts at that time. I was told that I would have to purchase 20 new ones for 200.00. I could purchase the Ford brand or an aftermarket brand. There is no guarantee that the lug nuts may not have to be purchased again because of this issue. If this is a true safety issue, this is on you, Ford! Keep your customers safe and have a RECALL on lug nuts and not make me pay for your mistake!

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