NHTSA Complaint #11472884 — 2016 KIA SOUL

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 30 MPH going up a hill and depressing the accelerator pedal, the vehicle started to jerk and lurch forward. The contact stated that the check engine warning light was illuminated. The contact had driven the vehicle to a local dealer and diagnosed; however, the failure could not be duplicated. The contact stated that the failure was recurring. The contact had the vehicle towed to a dealer for a second appointment. The dealer diagnosed that the catalytic converter needed to be replaced. The vehicle was repaired however, the contact stated that failure reoccurred and the vehicle had to be towed a second time to the dealer. The dealer diagnosed that debris from the engine had entered the catalytic converter and determined that the converter needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 104,500.