NHTSA Complaint #11472592 — 2016 HONDA CR-V

The contact owns a 2016 Honda CR-V. The contact stated that while driving at an undetermined speed, there was an abnormal odor of smoke detected. The contact stated that the vehicle failed to start. There were no warning lights illuminated. The vehicle was towed to the local dealer where they informed her the coolant had mixed with the CVT transmission fluid. The vehicle was diagnosed and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed her that the catalytic convertor needed to be replaced. The vehicle was taken to another local dealer where they informed contact the vehicle was working as designed. The vehicle was not diagnosed or repaired. While driving from the dealer, the vehicle stalled. The vehicle was towed to the residence. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 74,879.