NHTSA Complaint #11472332 — 2016 KIA SOUL

The contact owns a 2016 Kia Soul. The contact stated that while driving at undisclosed speeds, there was smoke detected and the vehicle was making an abnormal popping sound. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who informed him that the engine needed to be replaced. The vehicle was towed to the local dealer who informed the contact that the vehicle was not covered under the extended warranty. The vehicle was not diagnosed or repaired. The vehicle was towed to another independent mechanic where the engine was replaced. The manufacturer was notified; however, no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The failure mileage was approximately 156,000.