NHTSA Complaint #11472298 — 2022 GMC YUKON

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11472298
Vehicle 2022 GMC YUKON
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

Vehicle has been in for repair on (4) separate occasions for the same issue. Without warning, several error messages will pop up indicating problems with power steering, suspension, air bags, etc. In all there are 7 or 8 different error messages that all appear at once, but as soon as they do appear the power steering stops working. This has happened both from a cold start and while driving. In total the vehicle has lost power steering on 12-15 separate occasions. The service department at the dealership has had a hard time diagnosing the problem, but recently said that a faulty serial gateway module was to blame. After waiting 1.5 months for a replacement part, I was told that the repair had been made and the vehicle was ready for pick up. Within 5 minutes of leaving the dealership the power steering failed again while driving, forcing me off to the side of a busy road. The same 7-8 error messages appeared on the screen.

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