NHTSA Complaint #11472090 — 2016 FORD FUSION

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11472090
Vehicle	2016 FORD FUSION
Component	WHEELS
Date of Incident	June 14, 2022
Date Filed	July 2, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Lug nuts were impossible to remove as the wrench supplied by Ford would NOT engage the nut. WE spent two hours on side of a busy highway at risk while several people tried to remove the nuts. Finally, the tech from towing service had to beat the wrench onto each nut, destroying the outer shell in each case. After two hours in the Texas heat, spare was attached and we replaced ALL the nuts for $48 plus tax. VERY ALARMING SITUATION as we often travel on remote roads and areas.

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