NHTSA Complaint #11471803 — 2014 KIA SOUL

The contact owns a 2014 Kia Soul. The contact stated while her mother was driving 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic who associated the failure with NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.