NHTSA Complaint #11471759 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that upon shifting the vehicle in park(P), the vehicle began to roll forward. The contact immediately engaged the parking brake. The contact then attempted to shift into drive(D) however, the vehicle failed to respond. The contact's daughter called an independent mechanic who was able to assist over the phone. The contact unscrewed the shifter panel and pulled the lever while the daughter adjusted the cable bushing from underneath the hood. The contact and her daughter performed the fix each time to shift the vehicle into gear. The vehicle was taken to an independent mechanic and the contact was informed that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was then taken to an unknown dealer where they informed her that part for the recall would not be available until July or August of 2022. The contact then took the vehicle to a local dealer where it remained in their possession. The vehicle was not repaired. The failure mileage was 99,600. VIN tool confirms parts not available.