NHTSA Complaint #11471332 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, there was an abnormally loud sound coming from the vehicle without warning. Upon inspection, the contact discovered that the front passenger pillar trim had detached from the vehicle. The contact took the vehicle to a dealer where the pillar trim was replaced; however, a year later, the same pillar trim detached from the vehicle a second time. The dealer was notified of the failure and the contact was given an estimate for a second repair. The manufacturer was also notified of the failure and informed her that there were no recalls on the vehicle; the contact was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was unknown.