NHTSA Complaint #11471077 — 2014 FORD FOCUS

I took car the get it service at Ford dealer In Nov 15 2021 after many months and many car dealers refusing or not having time to look at car and a few stalls. This being the second Ford focus same year and same problems that left us with bills that ford Corp refused to honor. Have names off peole but will leave it out. The advisor whom I was given and appt was made for transmission testing Ford said that iif I had it tested they would cover cost due to no parts to fix it due to shortages and backorders. The advisisor refused to have it tested since she said she tells all customers not to have them inspected I asked her what would be beneficial to that she got upset and limited any questions. I reported issue bt service Manger was gone for the day at 230pm. The latches and valves for tank deformations had not been started yet. Next morning after a messege and assurance issues would be dealt and advisor had said she would not deal with me service Manger tried to bully me into staying quiet. He said he would make sure advisor would help she didnt and very short time to do work which the fuel readings were worse then before. Shop foreman gave me his word that he woukd get transmission to be tested to keep agreement which he didn't follow thru after several messages and calls. And after car began to stall. Zero help from service dept. Ford Corp makes excuses never one solution to get it seen. Said i had to pay to have it seen. Zero help with dealers that refused to do recall and ford Corp work. After over 200 days and after reaching to owner of dealership that promised to make it right but service Manger refused to follow thru and after he told me to move on and go elsewhere. I got another dealer to check it but they only wanted the most expensive non covered work so I would have to say so. Not the top issue car went in. after 4 days and after ford Corp again making promises with worker not involved at all. So far 3500 bill Ford wants time but said no