NHTSA Complaint #11470916 — 2020 RAM 3500

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11470916
Vehicle	2020 RAM 3500
Component	UNKNOWN OR OTHER
Date of Incident	June 24, 2022
Date Filed	June 24, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

As we were traveling home from Florida to Oklahoma our truck completely lost power on a very busy two lane highway in Titus County, Texas. We were pulling our travel trailer which is 40.6 feet in length. We had no warning and had a hard time finding a place to pull over. The dash light then flashed “ exhaust system service required see dealer”. Our truck only has 11000 miles and is well taken care of. As a result , we had to wait for over 2 hours in the Texas heat (91 degrees) on the side of a dangerous highway. Nothing would work in the truck. It took this long for the warranty service to approve the tow. They did not provide any information for rental car or lodging. Our 5th wheel RV is in a tow yard and we are stranded in Tx.They cannot look at our truck until Monday June 27th.

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