NHTSA Complaint #11470769 — 2012 KIA OPTIMA
AIR BAGS issue reported to NHTSA
Complaint Details
| ODI Number | 11470769 |
| Vehicle | 2012 KIA OPTIMA |
| Component | AIR BAGS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AZ |
Consumer Description
I took my car in for the air bag recall in 2018. When I picked up my car the air bag light was on. I called the Kia service line and they told me the light should go off on its on. So I drove home. I drove to work and back home and the light was still on. So I called the Kia service again and they told me to bring in the vehicle which I did. They checked and told me that they had no way of turning off the light. So I just drove home thinking everything was ok. Fast forward 2022, I had a seperate problem that forced me to take my car back to the kia service shop. They checked things in my car and I was shocked to learn that my air bag would not work in case I was in an accident. I told them this light has been on since after they did the air bag recall work but I did not feel supported here. the price tag to fix it is $1470.65. I feel that I am being treated wrong here because their initial work caused this light to turn on and they told me it was not related but now this vehicle check says it is a big concern if it is not fixed. I drive my three children to school in this vehicle. I am afraid for them and myself. I don't know what to do. This was part of the air bag recall and they caused this light to turn on and they need to fix it for me.
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