NHTSA Complaint #11470757 — 2010 CHEVROLET MALIBU

I would like to register a complaint concerning my 2010 Chevy Malibu, which has suffered from intermittent power steering problems since at least 2015. On June 9th, 2015, for example, I took it (with 73,252 miles) to the dealership in Maryland (Ourisman invoice CVCS465753) who traced the problem to an aftermarket insurance plugin. I paid for the repair, which only partially solved the problem. In August 2015 and March of 2017, Chevy issued special coverage bulletin (15356) for power steering failures on 2010 Malibus. When I took it to the dealership including Pohanka in Chantilly, VA, on 19NOV17 (invoice 642014), with the problem, it should have been automatically serviced, based on my recent conversations with Chevy customer care. This didn't occur, however, usually because the dealer argued that it did not apply to my VIN. Recently, I discovered that indeed the Bulletin does apply to my VIN but I was told that it's now outside of the coverage window which ended in 2020. I called Chevrolet corporate headquarters in late May and the representative there with whom I spoke argued that it didn't apply to the part numbers in question (Pohanka produced codes of 19332846 and 23232310), however when I asked him which part numbers they were we discovered that one of the two matched (bulletin identified codes of 23232310 and 22837369). He then told me they both had to match. I then quoted the bulletin which called for replacing one or both and he begrudgingly referred me to a special handler. I finally spoke with that individual, and she said that I was 12 years out of coverage, I reminded her that my vehicle was only 12 years old and that the reason it was out of coverage was because multiple GM dealerships and corporate officials such as the man with whom I spoke in late May continuously stiff-armed or otherwise denied responsibility for the defect. I reported it to the CEO's office in early June but the rep failed to get back with me by the agreed upon date.