NHTSA Complaint #11470260 — 2014 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11470260
Vehicle 2014 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

On 19 June 2022 at approximately 5:30 PM EDT, the engine of my 2014 Hyundai Sonata was electronically shutdown (via vehicle protection mode a.k.a. limp mode) while driving on I20 Westbound heading towards Atlanta, GA; lost all ability to accelerate and a number of warning lights illuminated on the dash. There was zero indication of a potential failure until that very moment on the highway...at which time, I made my way across two lanes of traffic while barely avoiding being struck by multiple vehicles to include semi-trucks traveling at high rates of speed. My husband and I were fortunate not to lose our lives or cause the deaths of others due to this engine failure. After doing some research, I learned that Hyundai has known of these engine failures for years and that there is currently a class action suit against Hyundai Theta Engines. Personally, I've experienced a number of issues mentioned in the suit to include excessive oil consumption. And, I've been diligent about addressing all recalls issued by the manufacturer in a timely manner. After waiting three hours on Interstate 20, our tow truck finely arrived. The very next day, I had a mechanic conduct a diagnostic test and it indicated a camshaft/crankshaft failure. Also, noticed that the engine had burned through an excessive amount of oil and I just had an oil change on 23 May. Feeling unsafe to operate the vehicle any longer, I turned it over to Hyundai of Kennesaw located at 2878 Barrett Lakes Blvd Kennesaw, GA 30144 on 20 June to await an engine replacement. The service technician informed me that it would be three weeks before they could perform diagnostics to see if I even qualify for an engine replacement; then another four months to replace the engine if approved. No rental/service vehicle was provided to me by Hyundai for the loss of use of my property. Though I have rental coverage, my insurer USAA would not make me whole either as I was not involved in an accident.

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