NHTSA Complaint #11469927 — 2020 TOYOTA RAV4

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11469927
Vehicle 2020 TOYOTA RAV4
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

Vehicle has a automatic function that shuts off the engine when sitting in traffic, then restarts the engine when you press the accelerator. This function can be overridden by depressing a switch on the dashboard. It is easy to forget to push the switch and override this function. I believe this can present a safety issue. I was sitting in traffic waiting to make a left turn, this function I had forgotten to override. When an acceptable gap in traffic was recognized I pressed the accelerator, the vehicle took time to restart the engine and propel me into the path of oncoming traffic. At this time the gap in traffic had diminished to an unacceptable gap and I was almost struck by oncoming traffic. In the past we had asked our Toyota dealer to disable this function, they refused. I believe a more acceptable logic path would be for this function to be disabled when the vehicle is started and then the operator has the choice to engage this function if desired. I was told the purpose of this function is to save gasoline when sitting in traffic. There is also a second engine starter that completes this function. Having a second engine starter is one more item that could malfunction and need replacement.

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