NHTSA Complaint #11690056 — 2020 TOYOTA RAV4

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11690056
Vehicle	2020 TOYOTA RAV4
Component	UNKNOWN OR OTHER
Date of Incident	September 26, 2025
Date Filed	September 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

We bought a 2020 Toyota Rav4 Limited with Sunroof. When we were driving in freeway, we noticed that a glass shattered somewhere in my car. We realized that the sunroof was completely shattered. There was no accident, just a heavy rain. We didn't know what to do, we didn't know if we have to call police in a matter as it was a potential safety hazard. We have seen a lot of complaint about this and there is no option to completely sealed it off or get rid of sunroof. We are now scared of driving this car in long distance, we will be trading this vehicle soon because of the incident.

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