NHTSA Complaint #11469302 — 2016 CHRYSLER TOWN AND COUNTRY

The actuators on both sliding doors were replaced by a Chrysler dealership under a recent recall. Both doors had been having problems locking and unlocking. The actuator on the passenger sliding door had to be replaced twice, but the door continued having issues with getting stuck in the locked position. We could not unlock or open it manually or electronically. Chrysler and the dealership continued to claim that they had replaced the parts according to the recall and they would not figure out why the door was continuing to get stuck locked. Then, while my teenager was driving 55 mph, the door spontaneously opened, even though all doors were locked while driving. Alarm bells sounded. Fortunately, I was with her and helped her to navigate to the shoulder of the road and put on the hazard lights so that I could try to shut the door. It did shut. This is a serious safety concern because my children usually are sitting in the back, right next to the sliding door. I am worried the door will randomly open while we are driving, or that the door will randomly lock them inside. It has not functioned properly since the dealership tried to replace the recalled actuator.