NHTSA Complaint #11469065 — 2020 FORD F-550

The contact owns a 2020 Ford F-550. The contact stated while driving 45 MPH, the transmission started slipping. The check engine warning light was illuminated. The contact pulled to the side of the roadway. The vehicle was towed to an independent mechanic. The vehicle was taken to an independent mechanic where it was diagnosed that the planetary ring gear needed to be replaced under NHTSA Campaign Number: 22V256000 (Power Train). The VIN was included in the recall. The vehicle was then towed to the local dealer who informed the contact that they could not accommodate the vehicle for the recall repair due to the size of the vehicle. The vehicle was towed to a second dealer, Northside Ford Truck Sales, Inc. (6221 NE Columbia Blvd, Portland, OR 97218) who informed the contact that the vehicle would be repaired at his own expense. The manufacturer was notified of the failure and advised the contact to follow up with the dealer. The vehicle was not repaired. The failure mileage was approximately 80,000.