NHTSA Complaint #11468711 — 2017 HONDA PILOT

There is a major and potentially dangerous issue with the idle stop/start feature. When the car is at a stop and the engine shuts off (gas saving feature) and sometimes the car will fail to start again, leaving me stranded in the middle of an intersection or whatever road I'm on. Sometimes all of the collision systems fail to start again (dash warning), sometimes it takes minutes to get it restarted which results in angry drivers behind me and the potential to create an accident. This issue began within a few months of buying the car. I had informed the original Honda dealership where I purchased the car but they failed to properly document the issue because there were no error codes populated by the on-board computer. After it happened dozens of times I took the vehicle to a different dealership and was able to demonstrate the problem directly to a technician after two separate appointment attempts. They then agreed to replace the battery. This helped for a time period of about 9 months and then it started again. I believe there is a wide-spread issue with the computer's ignition system and I'm not alone, although Honda seems to pretend they've never heard of the issue. I have attached my first 'documented' (although it was reported YEARS before this) service report followed by the second in which they finally replaced the battery and admitted fault. I am hopping the NHTSA can investigate and help the owners of these Pilots come to a permanent resolution. Thank you for your time. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).