NHTSA Complaint #11468486 — 2022 FORD EXPLORER

STRUCTURE:BODY:TAILGATE issue reported to NHTSA

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Complaint Details

ODI Number 11468486
Vehicle 2022 FORD EXPLORER
Component STRUCTURE:BODY:TAILGATE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

Rear liftgate intermittently and randomly opens when standing or walking near the rear, the rear left, or the rear right of the vehicle. In each situation the key is on my person (pocket or purse) and the key fob is not being engaged in any manner. I purchased my vehicle in January 2022 and it has happened more than a dozen times since I purchased it. I have concerns if it opens and I don't realize it and when my pets are in the back in case they were to jump out. It doesn't seem to matter whether the vehicle is locked or unlocked. It has happened while pumping gas and the vehicle was unlocked, it has happened while walking to the driver side rear passenger door to retrieve an item when the car was locked. On more than one occasion, it has randomly closed on me when standing under the liftgate while removing items from the back of the vehicle and hit me on the head. While researching this problem, it seems to be a common problem with any vehicle that has an electronic liftgate going back many many years. Multiple makes and models have reportedly had the same issue. I don't want it to open while driving as one other person reported as happening to them. The dealership had no idea how to fix the problem.

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