NHTSA Complaint #11468363 — 2019 HONDA PILOT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11468363
Vehicle 2019 HONDA PILOT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I have complained to the Honda dealer during each oil change that my engine shuts off when I am driving and come to a stop at intersections. I brought up that I had the car battery changed three times already due the suspicion that the battery was causing the issue. They tested the battery and found that it wasn't the problem. I asked them to look at the spark plugs, again, no issues. They took a test drive and could not replicate the issue. The problem stems from the feature that automatically shuts off the engine when the brakes are depressed and the vehicle is at a complete stop. When the brake is released, the engine attempts to turn back on, but fails. There are many indicator lights that turn on that indicate a fault. I have to manipulate the gear selector buttons to get the vehicle to shut down and attempt to restart the engine again. My vehicle has shut off tens of times while driving. My only fix at the moment is to press a button near the bottom of the gear selector that disables the automatic on-off engine shutoff. This is what I must now do when I first start my engine on. I have been put in dangerous situations when at intersections, particularly at right turns when my engine shuts off and there is oncoming vehicles. I have had expenses getting this issue looked at and getting new batteries, which did not resolve the issue.

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