NHTSA Complaint #11467968 — 2020 CHRYSLER PACIFICA
TIRES:SIDEWALL issue reported to NHTSA
Complaint Details
| ODI Number | 11467968 |
| Vehicle | 2020 CHRYSLER PACIFICA |
| Component | TIRES:SIDEWALL |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
My tire size is 245/50 R 20. At 39,106 miles I had a bulge in the side of my front passenger tire. I had the tire replaced at the dealership. The cost was covered by my extended warranty with road hazard. A month later at 40,468, I had a bulge in the rear passenger tire. I went immediately to the dealership. They did not have the Falken tires in stock or available from their suppliers. My remaining 2 tires were showing some normal wear for 40,000 miles. I made the decision to go with a different brand which would be available sooner. My warranty covered the cost of my second bulging tire. I of course had to pay for the 2 tires that were beginning to show some wear. I also chose to replace the front passenger Falken tire as well. The one that was replaced at 39,106 for a bulge in in the sidewall. I did this for 2 reasons. It is always best to have 4 tires of the same brand on a vehicle. Most importantly, I had already had 2 Falken tires develop a bulge in the sidewall. That is a failure rate of 50%. I did not feel comfortable with using Falken tires. In all my years driving, I have never had a bulge in a tire. I understand that it is usually caused by hitting potholes, driving over curbs, etc. but my driving habits are the same as before. I paid over a $1000.00 for 3 tires. Perhaps, this is not a safety issue with Falken tires that I should be reporting but I prefer erring on the side of caution. My feelings will not be hurt if you tell me I am wasting your time.
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