NHTSA Complaint #11467791 — 2019 HONDA ODYSSEY
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA
Complaint Details
| ODI Number | 11467791 |
| Vehicle | 2019 HONDA ODYSSEY |
| Component | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | GA |
Consumer Description
In September 2021, I started occasionally receiving the error message "Collision Mitigation System Problem" on my dashboard. It would appear and quickly disappear. At that time, my car shut itself off when I came to a full stop at traffic lights and stop signs 3 different times. The car would boot back up, but it happened to me in the middle of intersections. I took the vehicle into the dealership and they told me it was the battery. I had the battery replaced, but with time, the "Collision Mitigation System" error reappeared along with other messages, "Engine Management System Problem" and "Road Departure Mitigation Problem." During this time, my car would brake on its own occasionally, happening 6 times in total, when there was no threat of a head-on collision. Three of these incidents happened in the middle of intersections with cars all around me and in one instance, my car come to a screeching halt on its own making me terrified that the car behind me was going to crash into me. The last straw was as I was driving to my child's school and when I came to a curve in the road, my steering locked up completely, not allowing me to turn with the curve. I was able to slam on my brakes and keep myself from crashing, but it was very dangerous. At the same time, the same error messages were flooding my dashboard. That is when I drove my just 3 year old car back into the Honda Dealership and told them they must fix this before I put my child back into that car, and my car still sits there. The dealership informed me that my Collision Assistance Camera that is integral to the Honda Sensing safety mechanisms is "faulty" and will cost me $1,500-$1,700 to repair. I see online that this is being investigated in 2017-2019 Honda CRVs and 2018-2019 Honda Accords sedans. I implore you to also investigate this same system error in 2019 Honda Odysseys. The Odyssey is a family car, but yet I am now scared to drive my family in this vehicle for fear of it causing a collision.
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