NHTSA Complaint #11467351 — 2015 HYUNDAI TUCSON

As part of Hyundai's class action lawsuit settlement, Hyundai promised to fix defective engines reporting the P136 error code and provide alternative transportation until the vehicle's defective engine is fixed. Instead I am without a car because Hyundai corporate claims they are "too busy" to fix it. For three weeks, Hyundai corporate has known that the engine of my 2015 Hyundai Tucson has reported the P1326 error code, and has been sitting at Key Hyundai at 4660 Southside BLVD; Jacksonville, Florida. Hyundai has refused to provide us with a loaner car, or authorize us to get a rental car, as required under the class action settlement, under the basis that the inspection has not yet been performed on the vehicle. When we asked for them to help find another dealership to inspect the vehicle, or any other assistance they could provide with alternative transportation, they refused. Hyundai assigned us a case manager, Ricardo (case number 19759747), who has repeatedly lied to us, and refuses to return our calls. For example, he claimed that he called the dealership to try to help us, even though the dealership reported no such call in their records and Hyundai confirmed that they did not have this call in their records. Hyundai refuses to assign anyone else to help with this matter. We have been calling Hyundai almost every day for three weeks and they have provided no assistance whatsoever. The constant theme has been to "sit and wait". I am requesting your office to help so that other Americans are not victimized by Hyundai. Hyundai promised to make the victims of their defective engines whole, and yet instead have vehicles subject to the class action lawsuit sitting around for weeks, and refuse to provide any assistance whatsoever with alternative transportation. Americans could lose their jobs and be forced into financial insolvency because of Hyundai not honoring their settlement agreement.