NHTSA Complaint #11467069 — 2014 KIA OPTIMA

Interim recall notice recieved April 15, 2022 from Kia via mail. May 29, 2022 car starts smelling like fuel inside and outside cabin. Visible Leak detected in garage floor and again on driveway. Contacted Kia Corp and was told to have it towed to North County Kia. Dealership confirms leak to be associated with recall issue but cannot repair it bc the recall isn't published and there is no fix for issue. I was charged $160 for a diagnostic fee. Part is not available and quoted me $670 for repair out of pocket when part is available. Offered no loaner or resolution but was asked to get car towed off their lot. Called Kia Corp again and was told they would escalate my case to their case resolution team but don't expect a call until 3 to 5 business days later. The average wait to get through to a live human at Kia Corporate is 1 hour minimum and noone seems to think the issue I have is serious or warrants any immediate attention. I was told to rent a car and wait for notification when recall is ready.