NHTSA Complaint #11466488 — 2017 FORD F-250

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11466488
Vehicle	2017 FORD F-250
Component	EXTERIOR LIGHTING
Date of Incident	July 4, 2020
Date Filed	May 28, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I went to adjust the Headlights. The screws started spinning with no adjustments. Apparently their is a plastic connecting piece between the metal rusted or locked up screw and the Headlight adjustment gear. The plastic piece sheers not allowing adjustment. All internal to the Headlight. It happened on both lights. They are the LED lights. I took it to the dealer. They could not adjust either and said it would be 2000 in parts not including labor per Headlight to repair. The extended warranty which said it covered led lights would not cover. A Google search showed this is a recurring problem. The headlights cannot be adjusted.

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