NHTSA Complaint #11466460 — 2008 BMW X5

The contact owns a 2008 BMW X5. The contact stated while driving at various speeds, she smelled a strong burning plastic odor coming through the A/C vents. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer who informed the contact that she would be responsible for the cost of the diagnostic test. The vehicle was not diagnosed or repaired. Additionally, the contact stated while driving 15 MPH, the engine emitted abnormal loud knocking sounds and the vehicle started shuddering. The check engine warning light illuminated. The contact drove to her residence and turned the vehicle off. Upon restarting the vehicle, the vehicle stalled. Additionally, the contact stated that oil was leaking from the vehicle onto the ground. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 75,000. VIN tool confirms parts not available. Consumer did reach out to BMW USA and they took the information and have asked the consumer to wait a week while they do their investigation. Consumer has reached out several times now since then and they have stated that there is nothing they can do at the moment. They say that it should be okay to drive the car until they are able to fix it. The car is not safe to drive and when turned on is very shaky, the engine is loud and gives off strong gas fumes.