NHTSA Complaint #11465914 — 2016 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11465914
Vehicle 2016 FORD EXPLORER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

While driving approximately 70mph on the highway, the vehicle check engine light came on and the engine began shutting down with the over temp light on. We had to coast over 2 lanes to safely get out of traffic. Upon pulling over I noticed there was no coolant in the reservoir so i pulled the engine oil dip stick and could see evidence of coolant in the oil. After having the vehicle towed back home, I pulled the valve cover and could see the water pump shaft seal had failed and leaked coolant into the oil and the sprocket on the water pump shaft has been ground down. The vehicle has not been inspected by anyone other than myself but I do have pictures of the damage. There were no warning lamps prior to the incident and the oil was just changed 4 weeks ago with no signs of coolant in the oil.

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