NHTSA Complaint #11465868 — 2016 NISSAN SENTRA

The contact rented a 2016 Nissan Sentra with Turo. The contact stated while driving approximately 60 mph, she heard an abnormal noise before the steering wheel and brakes seized. The contact stated the air bag warning light was illuminated before. The contact stated the vehicle steered independently out of control and drove through bushes and trees. The contact stated she ended up on the opposite side of the road and with the side air bags deployed but the driver's side air bag did not deploy. The contact stated she hit her head on the windshield and was unconscious when the paramedics assisted her. The contact stated she was a bit banged and bruised up. The contact refused to seek medical attention at a hospital. The contact stated the driver's side door was unable to unlatch and needed assistance from the paramedics to exit the vehicle. A police report was filed. The vehicle was not drivable. The vehicle was towed to towing lot. The contact called the Turo call center and made them aware of the failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was unknown. The VIN was not available.