NHTSA Complaint #11465807 — 2021 FORD ESCAPE HYBRID

The contact owns a 2021 Ford Escape Hybrid. The contact stated while driving approximately 65 MPH, a loud noise came from the hood with the hood vibrating. The contact stated he had opened and closed the hood several times however, the vibration and the loud noise continued. The contact stated that no warning lights were illuminated. The vehicle was taken to the dealer and the mechanic tightened the adjustable hood bumpers however, the failure persisted. The vehicle was taken back to the dealer and the president of the dealer test drove the vehicle and verified that there was a failure. The dealer president informed the contact that the dealer could not correct the failure. The contact stated that he was also informed that he could take the vehicle to 3 other dealers to diagnose the vehicle under the Lemon Law provision. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 60.