NHTSA Complaint #11465763 — 2012 FORD F-150

On 22MAY2022 I started my vehicle and started pulling out of a parking space when I lost braking power. The failure resembled a similar issue I had in the past when the electronic vacuum pump failed and the brake pedal felt hard and required significant additional effort to bring the vehicle to a stop. The electronic vacuum pump and fuse has been replaced by the dealership previously. The unexpected brake failure caused me to roll farther than I wanted and hit the rock on my passenger side, rear door, causing minor body damage. Ford Customer Service said Customer Satisfaction Program 15N05 is a one time replacement and this vehicle is no longer eligible for the program since it has already been serviced. Additionally, they said any repair associated with this event is limited to 15N05 so body damage would not ne covered.