NHTSA Complaint #11465467 — 2013 JEEP GRAND CHEROKEE

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 30-35 MPH and coming to a stop, the brake pedal was depressed and the vehicle stalled. There was no warning light illuminated. The contact shifted the vehicle to park and restarted the vehicle. The contact later received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to the dealer in 2020 and the dealer completed an interim repair however, the dealer forwarded a recall repair report to the manufacturer even though the final recall repair was not completed on the vehicle. The contact stated that the failure persisted. The manufacturer was notified of the failure and informed the contact that only an interim repair was completed on the vehicle as the final repair part had not become available until 2021. The manufacturer provided no assistance as the recall repair was marked as completed. The vehicle was taken back to the dealer however, the dealer declined to complete the final recall repair on the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was unknown.