NHTSA Complaint #11465044 — 2017 GMC SIERRA 1500

The contact owns a 2017 GMC Sierra 1500. The contact stated while driving 55 MPH, the vehicle began to shift hard, started shuddering, and lost electrical power. There was no warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The contact was able to restart the vehicle however, the vehicle was shifting hard and was shuddering while driving. The vehicle was taken to the local dealer where it was diagnosed that the main power cord had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a second dealer; Fresno Buick GMC (5515 N Blackstone Ave, Fresno, CA 93710) where it was diagnosed that the transmission torque converter and the engine mounts needed to be replaced. Additionally, the dealer diagnosed that the coolant reservoir had failed. The vehicle was not repaired. The manufacturer was notified of the failure through email. The failure mileage was approximately 56,000.