NHTSA Complaint #11464063 — 2014 CADILLAC CTS

The contact owns a 2014 Cadillac CTS. The contact stated while driving 20-30 MPH, he heard an abnormal loud roaring sound coming from the rear of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the rear differential had failed and needed to be replaced. However, the parts were not available. The dealer was notified of the failure and informed the contact that the parts were not available. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 78,000.