NHTSA Complaint #11463751 — 2018 TESLA MODEL 3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11463751
Vehicle	2018 TESLA MODEL 3
Component	UNKNOWN OR OTHER
Date of Incident	April 13, 2022
Date Filed	May 7, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

2018 Tesla Model 3, 87,000 miles. While driving, the display computer went completely black and would not reboot or display any data. Tesla repeatedly rescheduled the repair and it did not take place for three weeks during which time I could not drive safely. There was no heating, AC, defrost, speed limit, navigation, audio alerts, or sound system. When Tesla finally fixed it, they did so by replacing the entire computer at a cost of almost $1800. They never told me why the computer failed. Tesla had similar failures in the Model X and S which were repaired at no cost up to 100K. The NHSTA should issue a recall and require Tesla to pay for all these failures at no cost. This is a huge safety issue.

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