NHTSA Complaint #11463135 — 2018 DODGE CHALLENGER

UConnect 8.4 system screen delaminating. Essentially, out of nowhere, a large bubble appeared on my 2018 Challenger Scat Pack's center UConnect Screen. This is the third Challenger I've owned, and unfortunately for me, the only one I kept outside of the factory warranty timeframe. I have 28,000 miles on the car, and it is in fantastic condition, aside from this issue. First, I contacted the dealer, and they stated that even though my miles were under the limit - due to the timeframe they could not help me. They suggested I contact Dodge Customer Support, where they advised me that it was a known issue (search google or any forum with Uconnect screen delamination) but their hands were tied as well. They recommended that I post on this website, as many were experiencing this issue and a recall was imminent. Lastly, I contacted UConnect themselves, who said the same thing. A known issue, recall pending, just need it to officially get approved before they can help. As so many are experiencing this, I hope that this issue can be resolved so I can continue to be a LOYAL Dodge customer. It is WELL known from the dealer, to customer support, to the actual manufacturer. Just looking for some help so I don't have to eat the full cost of replacement for something that is obviously (and stated by the company themselves) a production error. They claimed that they have since fixed the issue. The bubble continues to grow every day, and I'm concerned that soon I will be without the essential controls - like HVAC, safety (rear camera), driver modes, radio, maps, etc. They are all dependent on this single unit to function. I also purchased the extended warranty on my vehicle through Ally (Dodge's financing company) and they are unable to assist as it is a "pending" recall, and is not completely broken yet. Not the answer I was expecting when I hear "everything from electrical to engine, to transmission will be covered". Just want them to acknowledge the recall, fixing issue for us.