NHTSA Complaint #11462843 — 2013 FORD FOCUS

This vehicle was brought into jiffy lube and we inspected the vehicle. We noticed rust on the passenger rear of the car and we looked at the brakes on the passenger rear and there is little to almost no rotor left maybe a fingernail thin and it is not attached to the wheel anymore it has been cut from it and now is hanging on by what’s left of the brake pad. We gave him almost more than half off of what we can do to get it fixed and give the oil change what he came in for for free but declined and just wanted the oil change. I was scared for him to leave the shop because it is unsafe and endangering me and other people that are on the road around this area. But the customer did not seem to care how dangerous it could actually be on the road and didn’t seem like he was in any rush to get it fixed as well.