NHTSA Complaint #11462692 — 2019 GENESIS G70

The infotainment system, while using Apple Car Play, is operating erratically, and at its worst goes to a completely black screen that does not accept any input from the touchscreen. In order to correct this persistent issue, I am either required to switch input sources on the buttons multiple times, unplug the USB cord or perform these combined steps repeatedly to force the infotainment screen to light up. I use Apple Car play 100% of the time, as I use Waze, Google maps, Amazon Music, Itunes etc while driving. On several occasions, I have had to tinker with the device while driving, and have had the anti-collision system activate to prevent an accident. Once, I came dangerously close to rear-ending a vehicle on a dark evening while lost on an unfamiliar highway and attempting to make the infotainment screen work. It is unsafe to drive a vehicle while having to take eyes off the road to operate a system that does not operate as intended, and it is not always practical to stop on road/highway. I have reported this to the dealer twice now, and the issue is still not rectified. The replacement part (a chip/sd card?) was apparently ordered and confirmed by the dealer via text, however, apparently the dealership has changed owners and now they have no useful information in my vehicle record about this incident. The issue persists today, and the horrible service provided by Kearny Mesa Genesis is only exacerbating this issue for me personally. Please see the attached records for proof of reporting.