NHTSA Complaint #11462234 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that the vehicle hesitated to start with no warning lights illuminated. The contact stated that the vehicle eventually started with the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed with a spark plug failure and the check engine light was turned off. The dealer informed her to drive the vehicle and if the warning light illuminated again to bring the vehicle back to the dealer. The check engine warning light illuminated and the vehicle was taken back to the dealer. The contact stated that she was driving and the coolant light illuminated. The contact stopped and turned off the vehicle. The contact stated that coolant was added to the vehicle. The contact stated that the vehicle was diagnosed with coolant leaking into the piston. The contact stated that the manufacturer was notified of the failure and referred the contact to NHTSA for assistance. A case was not opened with the manufacturer. The approximate failure mileage was 70,000.